Sportimex Helpdesk


To order
Change or cancel order
Do you want to change or cancel your order? No problem. Please contact us directly. As long as the order is still in our warehouse, we can immediately change or cancel it for you. Is your package already on the way? Then you can actively refuse the ...
Create an accout
Why should I create an account? Of course you do not have to create an account. However, if you do, you will take advantage from quite a few benefits. No longer enter your details with every order. Always an overview of your outstanding orders. ...
Forgot your password?
Have you forgotten your Sportimex account password? Click on the ‘Login’ button at the top right of the page. You will then see the link ‘Forgot your password?’ under the entry fields. Click on this, enter your e-mail address and press ‘Reset my password...
Stock status
On the product page you will find the current stock status of the product in our warehouse. The order button indicates whether or not the item is in stock. In stock The product is in stock in our store. You can order it directly online. Sold out online...
Place an order
Ordering from Sportimex is quick and easy. Our ordering process consists of 4 clear steps. Step 1: Place the desired item in the shopping basket Go to the item you want to order and select the desired quantity if necessary. Then click on the 'Add to...
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Delivery and pick up
Delivery options
Your package will be shipped by DHL, DPD or PostNL Ordered before 12:00, delivered the next day (Benelux) Countries within the EU (with the exception of the Benelux): delivery within 3 to 6 working days.
Shipping costs
The shipping costs for deliveries within the Benelux are € 6.95. Free shipping from €29,95,- * in the Netherlands and Belgium. For deliveries abroad, Sportimex calculates the shipping costs per country: Belgium - € 6.95 Bulgaria - € 17.95 Denmark...
Status of your order
We would like to keep you informed of your order. This means the notifications you can receive. The order was properly handled you will receive the order confirmation by email. The order has leaved our warehouse You will receive the shipping confirmation...
Package (not yet) received
You expect a package from Sportimex, but it was not delivered by us. That's annoying, but don't worry. First check the points below: Check the package track & trace code You will find the Track & Trace code in the shipping confirmation. Check...
Change address
Have you moved or have you ordered something that is sent to an incorrect address? Let us know. Moving When moving, you can easily change your address in your Sportimex account. Change after order Have you already placed an order? Please inform our...
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Pay
Payment options
1. iDEAL iDEAL is the easiest way to pay on the internet. Why would you choose iDEAL? You pay quickly, simply and securely online through your own bank. You do not need any special software to use iDEAL. Ordered with iDEAL before 12:00 on weekdays...
Payment failed or refused
Was your iDEAL payment failed? Then first check whether the money has been debited or not. Is not this the case? Then you can immediately place an order again. Has the money been debited from your bank account, but have you not received an email confirmation...
Refunds
Don’t worry, we will of course pay you back. How do we pay you back? How we refund you depends entirely on how you paid. Have you paid with iDEAL? Then we will transfer the payment back to your account. When you have paid with your credit card and...
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Security and privacy
Protection of personal data
Sportimex stores your personal data in a secure database. And it stays there too. We do not pass your information on to third parties for commercial purposes. In order to proceed your purchases as smoothly as possible, we first need information...
General Terms
General Terms and Conditions Sportimex Benelux B.V. Article 1 - DefinitionsArticle 2 – Identity of the sellerArticle 3 - ApplicabilityArticle 4 - The offerArticle 5 - The purchase agreement Article 6 - Right of withdrawalArticle 7 - Obligations of the...
Cookies
Sportimex hands out cookies when you visit our webshop. Small (temporary) text files for your PC. Thanks to cookies, you don't have to enter or download the same information every time you come back to us. Nice and handy! In addition, they help us understand...
Secure payment environment
Sportimex uses a secured internet security as soon as you start paying for your order. Then others will not have the opportunity to watch secretly. Your transaction data is sent encrypted over the internet via SSL. You don't need any special software...
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Customer service
Contact
Do you want to contact Sportimex? We are happy to assist you! Our contact information Call +31 85 33 010 40 Mail shop@sportimex.com Facebook facebook.com/sportimex.benelux Instagram instagram.com/ccmhockeybenelux/ Address...
Complaints
Sorry! We like to deliver quality, so if you have a complaint, we did something wrong. Read below what you can do if you have a complaint. What now? We would like to resolve your complaint. This is most quickly achieved when you contact our customer...
Current faults
We always do our best to help you as best as possible. Unfortunately, sometimes things go wrong. On this page you see current faults and problems. No failures Currently there are no faults. Questions? View when we can be reached and contact us.
About Sportimex Benelux B.V. webshop
Sportimex, founded in 1996, is the exclusive importer and distributor of several leading sports brands in ice skating, ice hockey equipment, inline skates, longboards, skateboards and scooters. Looking for a new CCM ice hockey stick, a ...
Newsletter
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Sportimex: Online & Offline
Sportimex was founded in 1996, and started as a wholesale business, but in present day we also focus on the costumer. We import and distribute articles from leading sports brands in the cycling industry, ice hockey industry and urban sports industry. ...
Our shop
The shop will be open from henceforth October 7th, 2022. Our wonderful store has 3 different specialties: Cycling shop: For our cycling shop we will be focusing on people that want a quality sports bike, in combination with advice and service. Are you...
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Return and exchange
Return process
30 day reflection period, register returns online, return costs and more.
30 days reflection period
30 days after receiving your order.
Registering your return
Register your return online.
Return costs
Returns costs are for your own account. Return costs are different for every country.
Where can I drop off my return package?
Check the drop-off points.
Return status
You will receive e-mails to keep you up to date of the return process.
When do I receive my refund?
Within 1 or 2 business days, after we have received your return.
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Sportimex Team
Personeel
Harold Directie Contact Arwin Directie   Contact
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Workshop
Shimano Service Center
Do you regularly tour on your trekking bicycle to explore the most beautiful area’s? Do you use your e-bike daily for commuting? Or do you weekly spend many hours on your racing bike? If that’s the case, it’s important to pay attention to the maintenance...
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